Magento 2 Intercom Intergrations

Intercom Integration supports to improve customer purchase rate and experience by sending real time customer data from Magento 2 to Intercom for staf and creating auto messaging scenarios from Magento or Intercom to customers.


Maximize customer interaction and engagement with Magento 2 Intercom Integration

Live chat has now become a de facto standard for any eCommerce website, replacign the age old method of support contact form due to their immediacy, which gives customer a sense of higher urgency and higher customer focus. With Intercom Integration, merchants might leverage a host of toolkit to bring turn the customer shopping journey into a delighting shopping experience with real-time customer insights and messaging automation.

Automate sending live chat messages to customers based on their store behavior

With Intercom Integration, you can send a lot of data about customer actions on your Magento 2 store to Intercom. Intercom can utilize these data to send automated messages to customers according to built-in scenario set in our extension or in Intercom auto-messaging setting. By default, our extension automatically assign events in Intercom when:

  • Customer Account Registration
  • Customer Login
  • Customer Logout
  • Password Reset
  • Address Update
  • Checkout Start
  • Order Success
  • Product Added to Cart
  • Product Removed from Cart
  • Cart Updated
  • Product Review
  • View Account Page
  • View Product Page

Rich insights on customers for every department

When customer asks for help and support, lack of data is one primary reasons why the process becomes slower, more difficult and less effective. With Magento Intercom Integration, all types of data about customers can be sent to Intercom so your staff can see them in real time. Your employees can now make informed decisions based on customers action on your Magento 2 store. Some example incluce:

  • Send info about products customers added to cart - along with customer info such as age, gender so marketing staff can analyze product consumption trend in real time
  • Send data about purchased products so support staff can send user guide and documentation immediately
  • Send data about product removed from cart so support cart can recover these lost products in real time
  • View aggregate data so marketing managers can make product decisions right off the bat

Easy to set up and configure

  • Sign up for an Intercom Account and Pricing Plan
  • Connect your Magento 2 store with Intercom through an API key
  • Get ready to receive customer data in real time and react instantly

Full list of features for Magento 2 Intercom

  • Send real-time customer data from Magento 2 to Intercom for staff
  • Create auto messageing scenario from Magento 2 or Intercom
  • Improve customer purchase rate and experience
  • Easy setup and configuration

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