Users can interact with AI through text, voice, images, or uploaded documents directly in the chat.

Reference documents used by AI can be opened on the Chat screen. When conversation memory is enabled, AI can reuse previous context, allowing users to continue their work without repeating information.

Users can ask AI to find answers from documents uploaded to the platform.

AI Knowledge Hub supports Word, Excel, PowerPoint, PDF, Markdown, and text files, with a maximum size of 100 MB per file. Answers can include source documents and referenced content sections, making information easier to check.

Businesses can create dedicated AI assistants for HR, sales, marketing, engineering, customer service, or other teams.

Each assistant can be configured with its own AI model, response style, document sources, terminology, and available tools. Users only need to choose the right assistant to start working.

For example, an HR assistant can search internal policies, while a product assistant can use feature documents and technical guides.

AI Knowledge Hub allows businesses to create and save prompt templates for recurring tasks such as content writing, document summaries, email drafting, and reporting.

Templates can be grouped by category and output format. The system also keeps edit history, so users can review or restore previous versions when needed.

Administrators can define how AI should respond across the system, including tone, content structure, product names, brand terms, department names, and internal process terminology.

The system also supports rules for acronyms, security requirements, missing information, and actions AI is not allowed to perform.

Once configured, these rules apply whenever AI answers or creates content, helping teams maintain consistency without repeating instructions in every chat.

AI Knowledge Hub can connect with software, data sources, APIs, and specialized AI Agents that the business already uses.

With permission, AI can retrieve data, read and analyze files, exchange information through APIs, and support selected workflow steps. Administrators control access scope, connection status, and available functions in Chat.

Businesses can create accounts, assign roles, and define which areas each user can access.

Administrators can add and search users, change roles, reset passwords, manage access rights, and set usage limits for the whole system, departments, or individual users.

Teams with higher AI needs can receive larger limits, while basic users can be assigned suitable usage levels.

AI Knowledge Hub provides reports on usage volume, usage trends, active users, and selected AI models.

Costs can be reviewed by model, feature, and AI request. This helps administrators identify high-cost areas and adjust limits or configurations when needed.

Users can rate each AI answer as helpful or not helpful. If an answer is not useful, they can leave a reason, helping administrators identify issues related to the answer, documents, prompts, or AI model.

The system also records key actions such as creating, editing, or deleting data, including user and timestamp. This helps businesses review changes, investigate issues, and improve AI quality over time.