Zendesk Magento 2 Integration

$149.00
Details

Make issue & ticket management easy for both customers and managers with Zendesk Magento 2 Integration

Create issue ticket without leaving Magento 2 store

  • Access the ticket section in the customer dashboard
  • View issue tickets that customers have submitted to the store
  • Create new tickets from account dashboard
  • Link the ticket to a specific order number so admins can cross-check the information
  • Discuss the issue with support staff right within Magento 2 store in the ticket section

Allow admins to create and manage tickets

  • For customers who cannot and do not want to create a ticket, admins can create new issue tickets for them
  • Reply to customer Zendesk tickets from Magento 2 back-end
  • Edit tickets, including reassign them to other agents, change ticket priority, change ticket status, change ticket type, add tag to tickets
  • View other tickets created by the same customers
  • See all messagers between the support agent and the customers about the ticket

Create new user for staff and customers from back-end

  • All admins can use a global admin account from Zendesk or use a separate individual account for each staff
  • Add a signature for each user
  • Admins can create new users from Magento 2 back-end
  • Assign a specific role for the new user: customer, agent, or admin
  • Limit the user to see tickets on different level: organization, group, assigned, requested, or null
  • Add tags to user
  • Add note to give more information about users
  • See tickets related to the user

Allow admins to create and manage tickets

  • For customers who cannot and do not want to create a ticket, admins can create new issue tickets for them
  • Reply to customer Zendesk tickets from Magento 2 back-end
  • Edit tickets, including reassign them to other agents, change ticket priority, change ticket status, change ticket type, add tag to tickets
  • View other tickets created by the same customers
  • See all messagers between the support agent and the customers about the ticket

Easy to set up and configure

  • Sign up for an Zemdesk Account and Pricing Plan
  • Connect your Magento 2 store with Zendesk through an API key

Full list of features for Zendesk Magento 2 Integration

  • Allow customers to create and manage issue tickets easily from Magento 2
  • Allow admins to manage and create tickets for customers from Magento 2 back-end
  • Allow admins and customers to discuss the issue directly in Magento 2
  • Allow admins to create new agents and Zendesk users from Magento 2
  • See all tickets of a customers or all tickets that an agent has taken over
  • Link orders to tickets
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High quality extensions and services

6-month Free Support
Free Life-time Updates
Open-source and customizable
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