Magento 2 Zendesk Integration
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Magento 2 Zendesk Integration
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Description
Best and easiest way to manage customer's ticket and communicate with customer quickly
- Customers have ability of creating and managing issues from Magento 2
- Admin contacts directly to customers in Magento 2
- Create new agents and Zendesk users
- A table of all tickets to keep track
Details
Make issue & ticket management easy for both customers and managers with Zendesk Magento 2 Integration
In-store ticket management
Allow customers to create issue tickets right within their account dashboard.
Manage tickets from Magento 2 back-end
Admin can create and manage tickets for users from Magento 2 back-end
Sync ticket data with Zendesk
All tickets are synced to Zendesk so staff can manage customer support tickets wherever they are, in Magento or in Zendesk.
Create issue ticket without leaving Magento 2 store
- Access the ticket section in the customer dashboard
- View issue tickets that customers have submitted to the store
- Create new tickets from account dashboard
- Link the ticket to a specific order number so admins can cross-check the information
- Discuss the issue with support staff right within Magento 2 store in the ticket section
Allow admins to create and manage tickets
- For customers who cannot and do not want to create a ticket, admins can create new issue tickets for them
- Reply to customer Zendesk tickets from Magento 2 back-end
- Edit tickets, including reassign them to other agents, change ticket priority, change ticket status, change ticket type, add tag to tickets
- View other tickets created by the same customers
- See all messagers between the support agent and the customers about the ticket
Create new user for staff and customers from back-end
- All admins can use a global admin account from Zendesk or use a separate individual account for each staff
- Add a signature for each user
- Admins can create new users from Magento 2 back-end
- Assign a specific role for the new user: customer, agent, or admin
- Limit the user to see tickets on different level: organization, group, assigned, requested, or null
- Add tags to user
- Add note to give more information about users
- See tickets related to the user
Allow admins to create and manage tickets
- For customers who cannot and do not want to create a ticket, admins can create new issue tickets for them
- Reply to customer Zendesk tickets from Magento 2 back-end
- Edit tickets, including reassign them to other agents, change ticket priority, change ticket status, change ticket type, add tag to tickets
- View other tickets created by the same customers
- See all messagers between the support agent and the customers about the ticket
Easy to set up and configure
- Sign up for an Zemdesk Account and Pricing Plan
- Connect your Magento 2 store with Zendesk through an API key
Full list of features for Zendesk Magento 2 Integration
- Allow customers to create and manage issue tickets easily from Magento 2
- Allow admins to manage and create tickets for customers from Magento 2 back-end
- Allow admins and customers to discuss the issue directly in Magento 2
- Allow admins to create new agents and Zendesk users from Magento 2
- See all tickets of a customers or all tickets that an agent has taken over
- Link orders to tickets
Reason to choose Magenest
Free lifetime
software updates
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One-time payment
without hidden cost