Magenest Booking Manager Privacy Policy

  1. Who We Are.
1.1 Magenest. Welcome to Magenest! Magenest is a top quality solution providers for Magento and Woocommerce. We specialize in building integration solutions between Magento, Woocommerce and third party applications. Currently, we are in the top 10 list of Magento 2 extension providers in the Magento Marketplace. We are also a top Woocommerce extension developer on the Codecanyon marketplace. For more details about us, visit Or you can contact us at   1.2 The Services; Responsible Party. Magenest’s websites and domains, including, and any other webpages, subdomains, country level domain variants that link or refer to this Privacy Policy (collectively, our “Site”), all of the services available on or through the Site or otherwise provided by us (including our application programming interfaces), and all of our free mobile applications, including without limitation, Magenest Bookign Manager, Magenest Event Ticket for Magento 2, Hotel Booking, Booking and Reservation, Appointment Booking, and Rental and Booking (collectively, the “Applications”) are offered, maintained and provided by Magenest. We refer to all of these as our “Services.” Magenest, Jsc. is a based in Vietname with its principal place of business at Meco Complex, 102 Truong Chinh Street, Floor 7, Hanoi, Vietnam (“Magenest,” “us,” “we” or “our”). If you have any questions or concerns at any time, please do not hesitate to contact us at the address above or by contacting us. 1.3 Users. Through the Services, Magenest provides a simple and quick means for our customers who are event Managers and Booking companies (“Managers”) to track event attendance status, , speaker profile, Manager profile, fundraising and other webpages related to their events, to help them manage events more easily.  those pages and events to visitors or browsers of the Services and to sell tickets and registrations (or issue free registrations), solicit donations and sell merchandise related to those events to users who wish to make purchases, registrations or donations from or to such events (including to free events) (“Attendees”). We refer to Managers, Attendees and other visitors and browsers of the Services collectively as “Users” or “you.”
  1. Our Privacy Statement.
2.1 Application. This Privacy Policy sets forth our policy with respect to information that can be associated with or which relates to a person and/or could be used to identify a person (“Personal Data”) that is collected from Users on or through the Services. "Non-Personal Data" as used in this Privacy Policy is therefore any information that does not relate to a person and/or cannot be used to identify a person. We take the privacy of your Personal Data seriously. Because of that, we have created this Privacy Policy. Please read this Privacy Policy as it includes important information regarding your Personal Data and other information. When you interact with the Services, we may also collect Non-Personal Data. The limitations and requirements in this Privacy Policy on our collection, use, disclosure, transfer and storage/retention of Personal Data do not apply to Non-Personal Data.
  1. Personal Data That We Collect.
When you use or interact with us through the Services, we may collect Personal Data, as further described below: 3.1 All Users. Information you provide to us: For all Users we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address and other information that enables Users to be personally identified. Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services (“Automatic Data”). Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on the Services, information about how you came to the Services and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies. You can find out more information about how we use Cookies and other similar tracking technologies in our General Privacy and Cookie Policy. When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as Personal Data until such time as it can no longer be associated with you or used to identify you. 3.2 Managers. As a Manager we will collect additional Personal Data from you. Information you provide to us: In some cases, we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number). Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as third party websites, your bank, our payment processing partners and credit reporting agencies. 3.3 Attendees. As an Attendee we will collect additional Personal Data from you. Information you provide to us: If you register for a paid event, we will collect financial information from you (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data. In addition, Managers can set up event registration pages to collect virtually any information from Attendees in connection with registration for a Manager’s event listed on the Services. If an Attendee voluntarily provides that information in connection with registration for an event or otherwise, it will be available to us and will be held by us in accordance with this Privacy Policy. In addition, such information will be delivered to the Manager of the applicable event in accordance with “How We Disclose and Transfer Your Personal Data: Managers” below. Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as Managers, other Attendees, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
  1. How We Use Your Personal Data.
We collect and use the Personal Data we collect in a manner that is consistent with this Privacy Policy. We may use the Personal Data as follows: 4.1 Specific Reason. If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came. 4.2 Access and Use. If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to monitor your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to monitor your ongoing qualification to use such Services. 4.3 Internal Business Purposes. We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business. 4.4 Marketing. Where it is in accordance with your marketing preferences, we may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Services that we believe might be of interest to you. In particular, Managers should note that we may use information we receive or collect regarding Attendees (including without limitation via a Manager’s event registration page) in accordance with the terms of this Privacy Policy, including in the manner set forth above. 4.5 Manager Emails. We allow Managers to use our email tools to contact Attendees for their current and past events, so you may receive emails from our system that originate with such Managers. If you have registered for an event on the Services, your email is available to that Manager. However, Managers may also import the emails they have from external sources and send communications through the Services to those emails and we will deliver those communications to those emails. See “Opt Out from Electronic Communications” below on how to opt out of these communications. 4.6 Other Purposes. If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.
  1. How We Disclose And Transfer Your Personal Data.
5.1 No Sale. We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth below. 5.2 Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Magenest (or its assets) will continue to have the right to use your Personal Data and other information in accordance with the terms of this Privacy Policy. 5.3 Parent Companies, Subsidiaries and Affiliates. We may also share your Personal Data with our parent companies, subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Our parent companies, subsidiaries and affiliates will be bound to maintain that Personal Data in accordance with this Privacy Policy. 5.4 Agents, Consultants and Service Providers. We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of Magenest to perform certain business-related functions. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions. 5.5 Managers. When you purchase tickets on our “Manager” customer’s website or apps, they will collect the Personal Data entered on their page or apps. For fundraising pages, we may provide your Personal Data both to the Manager charity of the fundraising page and the Manager of the event to which the fundraising page is linked. In some instances, a Manager may appoint a third party, which may or may not be affiliated with the Manager, to create an event or fundraising page on its behalf (we call these third parties "Third Party Managers"). For example, and without limitation, a concert venue (the Manager, in this case) may allow third party promoters or production companies (the Third Party Managers) to create events that will be hosted at the Manager's venue using its Magenest account. In that case, we may provide your Personal Data associated with the event to both to the Manager, and its appointed Third Party Manager that created the event or fundraising page. You agree that we are not responsible for the actions of these Managers, or their Third Party Managers, with respect to your Personal Data. It is important that you review the applicable policies of the Managers, and if applicable and available, their appointed Third Party Managers, of an event (and the related fundraising page, if applicable) before providing Personal Data or other information in connection with that event or related fundraising page. 5.6 Legal Requirements. We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.
  1. How We Store Your Personal Data.
We may store Personal Data itself or such information may be stored by third parties to whom we have transferred it in accordance with this Privacy Policy. We take what we believe to be reasonable steps to protect the Personal Data collected via the Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction. However, no network, server, database or Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any Personal Data.
  1. How You Can Access, Update, Correct or Delete Your Personal Data.
You can request Managers directly access to some of your Personal Data being stored by them. You can also ask them to correct, update or delete any inaccurate Personal Data that they process.
  1. How Long We Retain Your Personal Data.
We may retain your Personal Data as long as you are registered to use the Services. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
  1. Cookies, Pixels Tags, Local Shared Objects, Web Storage And Similar Technologies.
Please refer to our General Privacy and Cookie Policy for more information about our use of cookies and other similar tracking technologies.
  1. Your Choices.
You have several choices available when it comes to your Personal Data: 10.1 Limit the Personal Data You Provide. You can browse the Services without providing any Personal Data (other than Automatic Data to the extent it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to open an account, or buy or sell tickets, your name and email address will be required. 10.2 Opt Out from Electronic Communications. (a) Magenest Marketing Communications. Where it is in accordance with your marketing preferences, Magenest may send you electronic communications marketing or advertising the Services themselves or events on the Services, to the extent you have registered for the Services. You can also “opt out” of receiving these electronic communications by clicking on the “Unsubscribe” link at the bottom of any such electronic communication. (b) Manager Initiated Communications. Managers may use our email tools to send electronic communications to those on their email subscription lists, including Attendees who have registered for their events on the Services in the past. Magenest does not determine the content or the recipients of these electronic communications and is not responsible for these email. (c) Transactional or Responsive Communications. Certain electronic communications from Magenest’s applications are responsive to your requests. For instance, if you are an Attendee, we must email you your ticket or registration when you purchase such ticket or registration. As a further example, if you email our customer support department, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these emails. You can stop receiving these types of emails only by contacting us. By electing to stop receiving all electronic communications from us or through our system you will no longer receive any updates on our products and services. We do not recommend that you do this unless you plan to no longer use the Services, are not currently registered for an event, are not currently organizing an event and will have no need to receive further communications from us or through our system. (d) Retention. It may take up to forty-eight (48) hours for us to process an unsubscribe request. Even after you opt out of all electronic communications, we will retain your Personal Data in accordance with this Privacy Policy, however, we will no longer use it to contact you. However, Managers who have received your Personal Data in accordance with this Privacy Policy may still use that Personal Data to contact you in accordance with their own privacy policies, but they may not use our system to do so. 10.3 Do Not Track. We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
  1. Exclusions.
11.1 Personal Data Provided to Others. This Privacy Policy does not apply to any Personal Data that you provide to another User or visitor through the Services or through any other means, including to Managers on event pages or information posted by you to any public areas of the Services. 11.2 Third Party Links. This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that we endorse or have reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies. 11.3 Aggregated Personal Data. In an ongoing effort to better understand and serve the users of the Services, we often conduct research on our customer demographics, interests and behavior based on Personal Data and other information that we have collected. This research may be compiled and analyzed on an aggregate basis and this aggregate information does not identify you personally and we therefore consider and treat this data as Non-Personal Data.
  1. Children.
We do not knowingly collect Personal Data from children under the age of thirteen (13). If you are under the age of thirteen (13), please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to us through the Services, please contact us, and we will endeavor to delete that information from our databases.
  1. International Privacy Laws.
If you are visiting the Services from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy.
  1. Changes To This Privacy Policy.
The Services and our business may change from time to time. As a result, at times it may be necessary for us to make changes to this Privacy Policy. We reserve the right, in our sole discretion, to update or modify this Privacy Policy at any time (collectively, “Modifications”). Modifications to this Privacy Policy will be posted to the Site with a change to the "Updated” date at the top of this Privacy Policy. In certain circumstances Magenest may, but need not, provide you with additional notice of such Modifications, such as via email or with in-Service notifications. Modifications will be effective thirty (30) days following the "Updated” date or such other date as communicated in any other notice to you. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was updated on the date indicated above. Your continued use of the Services following the effectiveness of any Modifications to this Privacy Policy constitutes acceptance of those Modifications. If any Modification to this Privacy Policy is not acceptable to you, you should cease accessing, browsing and otherwise using the Services.
  1. Dispute Resolution.
If you have a complaint about Magenest’s privacy practices you should write to us at: Magenest, Jsc., Attn: Mr.Nam, Meco Complex, 102 Truong Chinh Street, Floor 7, Hanoi, Vietnam, or by email to We will take reasonable steps to work with you to attempt to resolve your complaint.