Magento 2 Facebook Chatbot
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With Magento 2 Facebook Chatbot, merchants can create a chatbot within Facebook Messenger to engage customers through fast automated responses. This extension is a useful tool to help cutting down support time effectively and to promote marketing campaigns with smart notifications right in the most popular messaging app.
- Receive and respond to customer queries directly through Facebook Messenger
- Create unlimited messages to automatically answer customer questions
- Show follow up messages based on keywords set by the admin
- Show product blocks & category blocks in the chatbox
- Add CTA buttons for each message
- Allow customers to request human support
- Send email notifications whenever there is a human support request
- Create Persistent Menu for important actions
- Customers can directly add products to cart from Messenger
What you need
There are so many customer queries in the queue but you cannot handle them in time due to lack of support resources. This makes your customers so dissatisfied and as a result, they will find alternative solutions quickly. You need a Magento 2 extension that can speed up the support process and communicate with customers better.
How we handle it
Facebook Chatbot for Magento 2 allows merchants to create a smart and automated communication system to reply to frequently asked questions from customers. Your support team now only needs to focus on solving complicated cases.
Let your business thrive with Magento 2 Facebook Chatbot
Reduce the cost for customer service
Because Facebook Chatbot will answer customer questions automatically, you don’t need to hire too many staff to handle queries. You can save your resources for other important tasks.
Increase sales naturally right in Messenger
You can design the message flow to stimulate customers to place orders during the conversation with Facebook Chatbot. Only a one-time setup can boost up your sales significantly
Boost your promotions fast & simply
Facebook Messenger is an efficient way to announce your promotion programs. This method is much more cost-effective compared to other traditional ways such as emails or SMS, and also, engage more customers.
Don’t make your customers have to wait - Build strong customer relationship with Facebook Chatbot for Magento 2
Automatically reply to customers via Facebook Messenger
Connecting the Magento 2 website to Facebook Messenger just requires a few clicks. Now you can create unlimited conversation scenarios for FAQs, promotion campaigns, store policy, etc. This will free the support team from repeating boring answers for the same customer questions day by day.
Flexible support modes to satisfy your customers
The supreme advantage of a chatbot is fast reply speed. However, when the conversions go beyond pre-designed scenarios that the chatbot does not know how to reply, customers can ask for human support immediately. The request will be automatically sent via the contact email set in the backend. A shortcut link is included that the supporter just needs to click to come back to on-hold dialogues.
Set up greeting message and persistent menu
The admin can create the greeting message that customers will see when they open Messenger chat for the first time. Make sure your words are nice to engage customers to start talking with you! Facebook Chatbot for Magento 2 allows store owners to build a Persistent Menu that contains frequently used actions by customers. Request Human Support is the only default tab in this menu.
Smart messages to drive your sales naturally
Create unlimited messages and set up flow easily
- Product: Display product details
- Categories: Display category details by level
- Text: Display message as text
- Button and Text: Buttons are added to text messages under the form of selection options
- Quick Reply: Similar to Button and Text. The only difference is that the buttons will disappear when the user chooses one option
- Message: Another message will appear after the button is selected
- URL: Customers will be redirected to a new page
- Telephone: This button allows you to add your store hotline. Customers can click to call immediately in some urgent situations
- Action: Some options are View Product Details, Add to Cart, Modify Cart & Checkout
The admin can choose from 5 message types:
To connect individual messages with each other, you can use 4 types of buttons:
Guide your customers place orders in the Messenger chatbox
The extension can show products and categories information upon customer requests including product image, product name, price & rating so that the buying journey can start right inside the Messenger chatbox. Only simple and configurable products are supported. Customers can select various options of the product (size, color, etc.) before adding it to the shopping cart.
More useful features
-
SET TYPING TIME
Make the chatbot more human-like by setting the delay time for responding to customer questions
-
SET HUMAN SUPPORT EMAIL
This email will receive a notification when the user submits a request for human support
-
ENABLE HUMAN SUPPORT OPTION
The admin can decide whether customers can request for human support or not
-
DISPLAY PRODUCT CAROUSELS
Products in a category are shown in an interactive slider, making product discovery process easy
Reason to choose
Magenest
Free lifetime
software updates
30-day money-back
guarantee
Verified by
Magento Marketplace
One-time payment
without hidden cost
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