CE, EE 2.2.x, 2.3.x, 2.4.x
Version: 1.2.1
$69.00 $49.00

Magento 2 Facebook Chatbot

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With Magento 2 Facebook Chatbot, merchants can create a chatbot within Facebook Messenger to engage customers through fast automated responses. This extension is a useful tool to help cutting down support time effectively and to promote marketing campaigns with smart notifications right in the most popular messaging app.

  • Receive and respond to customer queries directly through Facebook Messenger
  • Create unlimited messages to automatically answer customer questions
  • NEWDisplay a Facebook Messenger popup on store frontend
  • NEWSupport multiple message types: Product Display, Category Display, Text, Text & Image
  • NEWAdd View Orders & View Wishlist button to persistent menu
  • NEWUpdate new backend interface to help you easily add & manage messages
  • Show follow up messages based on keywords set by the admin
  • Add CTA buttons for each message: Show next message, URL, Phone Number, Take Action
  • Allow customers to request human support
  • Send email notifications whenever there is a human support request
  • Create Persistent Menu for important actions
  • Customers can directly add products to cart from Messenger
What you need What you need

There are so many customer queries in the queue but you cannot handle them in time due to lack of support resources. This makes your customers so dissatisfied and as a result, they will find alternative solutions quickly. You need a Magento 2 extension that can speed up the support process and communicate with customers better.

How we handle it How we handle it

Facebook Chatbot for Magento 2 allows merchants to create a smart and automated communication system to reply to frequently asked questions from customers. Your support team now only needs to focus on solving complicated cases.

Let your business thrive with Magento 2 Chatbot

Don’t make your customers have to wait - Build strong customer relationship with
Facebook Chatbot for Magento 2

Automatically reply to customers via Facebook Messenger

    Connecting the Magento 2 website to Facebook Messenger just requires a few clicks. Now you can create unlimited conversation scenarios for FAQs, promotion campaigns, store policy, etc. This will free the support team from repeating boring answers for the same customer questions day by day.

Flexible support modes to satisfy your customers

    The supreme advantage of a chatbot is fast reply speed. However, when the conversions go beyond pre-designed scenarios that the chatbot does not know how to reply, customers can ask for human support immediately. The request will be automatically sent via the contact email set in the backend. A shortcut link is included that the supporter just needs to click to come back to on-hold dialogues.

Set up greeting message and Persistent menu

    The admin can create the greeting message that customers will see when they open Messenger chat for the first time. Make sure your words are nice to engage customers to start talking with you! Facebook Chatbot for Magento 2 allows store owners to build a Persistent Menu that contains frequently used actions by customers. Request Human Support is the only default tab in this menu.

Smart messages to drive your sales naturally

Create unlimited messages and set up flow easily

    Admin can choose from 6 message types:

  • Product Display: Show product list
  • Category Display: Display category details by level
  • Text: Display message as text
  • NEWText & Image: Show image together with text
  • View Order: Display 5 previous orders generated by chatbot
  • View Wishlist: Display 5 items in customer's wishlist

    To connect individual messages with each other, you can use 4 types of buttons:

  • Show next message: Another message will appear after the button is selected
  • Show URL: Customers will be redirected to a new page
  • Phone number: This button allows you to add your store hotline. Customers can click to call immediately in some urgent situations
  • Take action: Each message type has corresponding actions such as View Product Detail, Add to Cart, etc.

Guide your customers place orders in the Messenger chatbox

    The extension can show products and categories information upon customer requests including product image, product name, price & rating so that the buying journey can start right inside the Messenger chatbox. Only simple and configurable products are supported. Customers can select various options of the product (size, color, etc.) before adding it to the shopping cart.

More useful features

  • chatbot magento 2 set typing time

    SET TYPING TIME

    Make the chatbot more human-like by setting the delay time for responding to customer questions

  • magento 2 chatbot set human support email

    SET HUMAN SUPPORT EMAIL

    This email will receive a notification when the user submits a request for human support

  • magento 2 chatbot enable human support option

    ENABLE HUMAN SUPPORT OPTION

    The admin can decide whether customers can request for human support or not

  • magento 2 chatbot display product carousels

    DISPLAY PRODUCT CAROUSELS

    Products in a category are shown in an interactive slider, making product discovery process easy

Reason to choose

Magenest
Free lifetime software updates

Free lifetime
software updates

30-day money-back guarantee

30-day money-back
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One-time payment without hidden cost

One-time payment
without hidden cost