This entry is dedicated to our customers and users of our extensions. Magenest puts the interest of users atop of our priorities and we want to provide you with the best experience when using our products. To help us to better resolve your issues, here are a few things to keep in mind.




Before submitting a support ticket, be sure to check out our FAQ, as there could be some quick solutions to your troubles you might miss. 


Support Portal by extensions


We use Jira as our support system, each of the extension has its own support portal. You can find its link in the product page.


For example, here we have the Stripe Payment Gateway and Subscription extension for Magento 2.


Look for the support icon right below the product short description, it will take you straight to the corresponding Jira support portal.


magenest support account

Click on support icon in the product page


In Jira support portal, Sign up for an account if you haven’t already got one.

* Note: Your Jira account is different from the customer account you use to buy the extensions in Magenest store.


magenest support portal

Click on Sign up for an account


magenest support account sign up

Sign up for a new Jira account


After signing into your Jira account, you can choose IT Support/Get IT Help to report issues related to Magenest's extensions (bugs, conflict, etc.)

magenest it tech support


Next up, fill in all the required information including your order ID, a summary of your issue. you can also provide your issue in details, admin account, FTP or SSH access, which are optional but do help us greatly in assisting you. But note that once in a while, in order to solve an issue, we might require your server access.


magenest support ticket


After filling up the form, click on Create to submit the ticket.

And that's it! We hope that with this quick guide, you will find bug reporting with us much easier.